Order Tracking – How to Monitor Your Shipment

Overview

Staying informed about your shipment’s status is important to us at Rahul Plastics. Our Order Tracking feature enables you to monitor your package from dispatch to delivery. This guide will walk you through how to use our order tracking system, interpret status updates, and what to do if you encounter any issues.

Accessing the Order Tracking Feature

• Visit the Tracking Page:
  Go to our website and click on the “Track Order” link, usually found in the header or the customer support section.

• Enter Your Order Details:
  Input your unique order ID (provided in your confirmation email) and the email address used for your purchase. This information allows our system to locate your order in our database.

Step-by-Step Guide to Tracking Your Order

1. Log In or Use the Guest Option:
   If you have a customer account, log in to access your order history and tracking details. Otherwise, use the guest tracking option.

2. Enter Order Information:
   Type in your Order ID and email address in the designated fields.

3. View Shipment Status:
   Once your details are verified, the system will display your order status. Common status updates include:

   • Order Received: Your order has been successfully placed.

   • Processing: Your order is being prepared for shipment.

   • Dispatched: Your order has left our warehouse and is on its way.

   • Out for Delivery: The courier is making the final delivery attempt.

   • Delivered: Your order has reached its destination.

4. Detailed Tracking Information:
   Some orders may include additional details such as expected delivery dates, transit history, and the current location of your package.

Interpreting Your Order Status

• Understanding the Updates:
  Each status update is designed to keep you informed about your order’s journey. For example, “Processing” indicates that your order is being packaged, while “Dispatched” confirms that it is in transit.

• Delays & Exceptions:
  In rare cases, there may be delays due to weather, customs clearance, or other unforeseen factors. If an order is marked with an exception, please contact our support team for further assistance.

Troubleshooting & FAQs

• Q: What should I do if my order status hasn’t updated for several days?
  A: First, check your email for any notifications regarding delays. If there’s no update, contact our customer service with your order details.

• Q: I received a “Dispatched” status but haven’t received a tracking number. What should I do?
  A: In most cases, the tracking number is sent via email. If you haven’t received it, please check your spam folder or reach out to our support team.

• Q: Can I track my international order in the same way?
  A: Yes, our tracking system works for both domestic and international shipments. Delivery times may vary based on destination and customs processing.

Contact Support

For any issues or further questions regarding order tracking:

• Phone: 8149666177 (8 AM – 8 PM ET)